Category Archives: Educational Moments

Would you like to substantially increase the number of referrals that your BNI chapter generates?

If so then listen to BNI Podcast Episode 518: Want More Referrals? Show Up!

Years ago, a chapter president wanted to prove to Dr. Misner that attendance had no effect on the number of referrals passed. After 6 months, absenteeism dropped by 71%. Referrals went up 62% and membership went up 50%. A second chapter tried the same experiment. After 9 months, absences decreased by 53%, referrals went up 164%, and membership grew by 90%.Absences-vs-Results-Chapter-1-620x173


Memory Hooks and You

I had been thinking about Memory Hooks and the training we do in the Member Success Program (MSP) . Explaining to members why a memory hook is a tool to use at a large mixer so that you are memorable, but in your chapter it could be a detriment to your wealth.

Dr. Misner’s podcast 498 Do Memory Hooks Really Work? Has a great synopsis of when and where to use a Memory Hook give this Podcast a listen

Episode 498: Do Memory Hooks Really Work?

Reset Your Password (BNI Connect Mobile)

If you have forgotten your password you can reset it directly through the mobile app with just a few quick steps.

Kindly note that in order to log into the mobile app you must have created your account and logged in at least once through the full browser platform.

Step 1: Click on FORGOT PASSWORD
Step 2: Enter your email address and click FIND ME
Step 3: Answer your memorable question
Step 4: Choose a new password
Step 5: Success! Login with your new password!

Kindly note that this will be the same password for both the BNI Connect Mobile App and the full website experience at

Happy Connecting!

*Borrowed From BNIGlobal HQ Support, Thanks Jeremy!

Which do you choose?

referral slip.png

Advantages to using the paper form


Advantages to using BNI Connect Online Slip via BNI Connect Mobile App

easy to fill in, just add pen


3 part form – white pink yellow

Easy to hand to chapter member

Handed in during referrals/testimonials

No computer or phone required

No Login


It’s paper (coffee spills)

poor legibility

manual tracking

not completely filled in

manually entered by VP in PALMS


no writing just use your keyboard

pull referral info right from your address book

looks just like the paper slip

emails member being referred

print out your receipt

Handed in during referrals/testimonials

Tracks given and received in BNIConnect

Automatically entered into PALMS

Inviting through the App


I forgot my phone (can’t really help with this one)

I forgot my login ( You can recover your password at the login screen)

Both Slips are successful and have an integral spot in the history and future of BNI.

Personally I like the Online Slip since I carry my phone with me. I have my members and referral slips with me always.

Filling out a referral online the slip emails to the member I am referring and logs it into my palms report which makes the life of my Vice President so much easier, they don’t have to track me down to translate my writing.

When I have an opportunity I can go back and check the numbers I have generated for my chapter and once everyone is using the BNI Connect Mobile app I can look at my received numbers.

Go get the BNI Connect Mobile App for iOS (Apple Store) or Android (Google Play) today and reduce the stress level of your Vice President!

Building Self-Esteem Through BNI

Submitted to SuccessNet by Don Hayes, Rees & Hayes, Integrity BNI, BNI Vermont

I receive monthly updates from this website called BabyCenter. My wife was first made aware of the site while she was pregnant. What hooked her was how the site compared the size of the fetus to common fruits – from poppy seed to pumpkin.

Now our little poppy seed is three, but the monthly BabyCenter emails keep coming. This month we were directed to an article on how to build your toddler’s self-esteem. As I read the article, it occurred to me that there are a lot of similarities between raising a happy toddler and raising a happy BNI member. In part, self-esteem is about feeling valuable – feeling appreciated for the work we do and the contributions we make. The article listed 7 things that parents can do to build self-esteem:

1.      Give love unconditionally. The idea is to participate with no strings attached. Givers Gain, right? A new member like myself may not be able to generate a ton of referrals now, but I’d still like to feel like I contribute. Not keeping score is a way to make sure everyone wins.

2.      Listen attentively. Put the phone away. Be present. Listen. Nothing communicates “I care about what you are saying” better than active listening. Eye contact. Body language. Be welcoming. And that fosters confidence: “People really do care about what I am saying.”

3.      Encourage healthy risk taking. Without risk taking there is little opportunity for meaningful success. Whether it’s bringing a guest or giving a referral, we can encourage healthy risk taking by being a solid foundation for each other, and by providing support. Being welcoming to guests encourages people to bring guests. Being responsive to referrals encourages people to give referrals.

4.      Let failure happen. While we hope every referral leads to closed business, it doesn’t always happen. Therein lies a valuable message: if you are the “referrer” – you were able to draw from your pool of resources to help someone out; if you are the “referree” – someone thought enough of you to send business your way. In other words, be thankful even for the business that didn’t close!

5.      Celebrate the positive. Sure, we do that every week by recognizing referrals and closed business. But, it goes beyond that – celebrating, as a group, the new addition to a family, or celebrating exceptional business growth of a fellow BNI member – even celebrating the contributions made by a member who has decided to move on. When we focus on the positive, we not only foster confidence, we create enthusiasm.

6.      Resist comparisons. Comparisons are meaningless – each person here is unique – each business represented here, by design, is unique. When we see ourselves as too similar we are unable to appreciate individual talents; or when we see ourselves as too different we fail to find the connections. We’ve heard the disclaimer before: individual results may vary – and that’s a good thing!

7.      Be encouraging. Positivity – even in the face of defeat – not only does it build confidence, but it also encourages future risk taking. We are all here because we want to grow our businesses. We will have down days, but under that unified purpose, we can encourage each other to achieve great things so together the trajectory of our combined efforts will arc toward success for all.

Just remember, we all started out as poppy seeds.

Are You Standing in the Middle of Referrals?

BNI Podcast Episode 404: Standing in the Middle of Referrals

I was thinking about the Reticular activating system while preparing to lead a Member Success Program today and remembered this gem of a podcast.

It’s not as hard to think of someone to refer to your fellow BNI members as we think. We are all, every day, each and every one of us, standing in the middle of referrals.

The reticular activating system in your brain passes ideas from the conscious to the subconscious mind. This is why when you buy a new car, you suddenly see that model of car everywhere.

If you put your reticular activating system to work, you will see referrals everywhere. The following phrases indicate that a person is ripe for a referral:

  • “I can’t”
  • “I need”
  • “I want”
  • “I don’t know”

Whatever the person says after that tells you what kind of referral to make. For instance, if someone says “I don’t know how to do podcasts,” you can refer them to Priscilla.

To see the full transcript and download the podcast please click on the link below.

What Is Your Purpose? Discover How to Gain Referrals

This is a 2-3 minute activity that involves those at the meeting.

You will need to read it through beforehand and be prepared. What you say out loud to the group is in larger type in bold.

The purpose of this workshop is to focus members on the purpose of some BNI activities.

Start by asking the members…

What is your purpose in listening to Infomercials?

Seek responses and repeat 2 or 3 of the best to the group. Now say….

What do you do when other members are giving their infomercials?

Seek responses and repeat 2 or 3 of the best to the group. Now say….

Do you ever give feedback to other members about their Infomercials? If so, what things would you comment on?

Seek responses and repeat 2 or 3 of the best to the group.

From the BNI perspective, your role in other members Infomercials needs to be as follows….

  1. Listen carefully
  2. Take notes on what appeals to you
  3. Take notes on what does not work for you or teach you anything
  4. Write down the type of referral you will be looking / listening for this week
  5. Do all the above for every member
  6. Give feedback to at least 2 members each week
  1. Praise if it was great and you learned something
  2. Suggestion/s if you saw a way it could be better

Always remember that things written down will be remembered far better and you will be a better referral finder if you invest some energy and activity into other members Infomercials.


Get A GRIP On Inviting Visitors

Using the GRIP process to invite visitors to a BNI Chapter meeting

Ready, Set, Goal!

BNI Education Coordinators Mini- Workshop

This is a 5-8 minute activity that involves those at the meeting.

Your chapter can use a white board/flip chart, etc. to post your monthly Chapter Goals.

This is impressive to visitors and important to keep the chapter goals in front of the members each week. You can list, number of Visitors you want each month, # of new members you want to induct, # of Referrals, # of Dance Cards and TYFCB (chapter income goal). We also recommend listing the TOP 10 Professions you are looking for.

Discuss setting goals using SMART goal methods

Specific – What specifically is your goal?
Measurable – Can you measure your success?
Achievable – Is it a realistic goal?
Recordable – How can you track or record your progress?
Time Sensitive – What is the timeframe that you want to achieve your goal(s)?

Then ask your chapter members:

“Is Your BNI Chapter Running in a Business Model?”

Run it like a club and you’ll make friends.
Run it like a business and you’ll make money.

  1. Have each member write down his or her income goal from BNI in one year. $_______________
  2. Take the total income of the members and get the average.
    Average Income/Member Goal $_____________
  3. What is the average number of members we will have over the next year? ___________
  4. Take the average income (#2) and multiply times the average number of members for the next year (#2 _________ X #3 ___________=__________
    Example: $20,000 x 25 members = $500,000
  5. Now, make it realistic. When you get goals from multiple departments you wouldn’t just take the sum to come up with the company goal. I like to use a discount factor of 50%. When collecting goals, some are bragging, some are wishful thinkers and some are sandbagging. At 50% if we’re low, what’s wrong with celebrating at 9 months. #4 _________ X 50% = ____________
  6. How many companies made this profit in your market the first year? How did they run their company? How are we going to make this kind of an income in our company/chapter?
  7. What do we sell? The products and services of the members/partners of our chapter/company, i.e. Real Estate, financial Services, Legal Services, etc.
  8. How do we sell them? In exchange for the exclusive spot of their profession in the chapter/company, each member/partner is responsible for bringing business to the other members/partners.
  9. How do we track it? “BNI Bucks” Can you imagine a company who has set financial goals and doesn’t measure them?
  10. Bonus. Companies that make money are FUN.

Cys Bronner

In networking: The more memorable (positive and helpful) you are, the better the results. Questions? Feel free to call BNI Executive Director Cys Bronner 866-889-3466 or email her at
Her motto: BNI, Making word of mouth marketing work for you

Click for more information or to join a BNI chapter in the Los Angeles area




Why Didn’t You Invite Me To This?

BNI Invite.previewEducation Coordinators Mini- Workshop

This is a 2-3 minute activity that involves those at the meeting.

You will need to read it through beforehand and be prepared. What you say out loud to the group is in larger type in bold. 

The purpose of this workshop is to focus members on people they may not have invited.

Start by asking the members…

How many members here have some friends? Show of hands please?

Write down for me the names of your 6 best friends who live in the same city as you?

Take your time!

Give them about 30 seconds if necessary. Then tell them….

Now write next to their name what it is that they do?

Give them about 30 seconds if necessary. Then tell them….

Now put a tick next to their name if you have invited them to a BNI breakfast?

Give them about 30 seconds if necessary. Then ask them….

Hands up those people who have some names left without a tick next to them?

For those who still have names not ticked, will you read out the categories of those names?

Repeat some of the categories out loud and get someone from the Membership Committee to write them all down.

For chapters who have a list of categories, this is the start of Chapter Growth, even a Membership drive!

For those chapters who don’t have a list, ask the members…

When was the last time you invited those people on your list? If it is over six months ago, then things may have changed and it might be a good idea to re-invite them.

I want you all to consider the following:

If one of those people gets invited along by someone else and meets you at the breakfast, how are you going to answer the question…

Why didn’t you invite me to this?

Cys Bronner

In networking: The more memorable (positive and helpful) you are, the better the results. Questions? Feel free to call BNI Executive Director Cys Bronner 866-889-3466 or email her at
Her motto: BNI, Making word of mouth marketing work for you

Click for more information or to join a BNI chapter in the Los Angeles area